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FAQ

 

How can I check the Status of My Order/Request Q   

 

I placed my order online:

If you placed your order online we will notify you automatically as your order's status changes.

To check up on the status of your order anytime simply click here. (you must be logged in to view this section)

I placed my order via fax or email :

We recommend that you place all of your orders online. By placing your order online not only will you bypass the whole order acknowledgment process, but you will also receive automatic updates as your web orders status changes. However, in the case that you have submitted your order via fax or email, please don't hesitate to email us at sales@parkwayjars.com or call us at (732) 752-3636 x 0 and we will be happy to check your order status for you.

 

How will I know when my order ships out Q   

 

I placed my order online:

If you place your order online we will notify you via email as your order's status changes. You will be provided a tracking number once your order ships.

I placed my order via fax or email :

All invoices are emailed automatically the day after an order ships. The tracking information for your order will be located just above the item notes on the invoice. If you don't see an email from us we can be reached at sales@parkwayjars.com or (732)752-3636 x 0 anytime M - F 9am - 5pm EST.

 

I am looking for pricing, lead times, shipping specifications or drawings of a particular stock item. How should I request them Q   

 

On each of our product pages, you can find this information. For items that we do not manufacture, a line drawing can be made available upon request. We do our best to make sure that the information on the website is complete an accurate however some times typos may occur so if you have any doubts please call our office for confirmation.

 

Will you HOLD inventory for a future shipping date Q   

 

We always try to accommodate our customers to the best of our ability whenever possible. We do not however “hold” or "guarantee" inventory for future shipping dates. Operating on a first come first serve basis allows us to be flexible for our customers. Because of that, if you specify a future shipping date for an item that is currently in stock, please be advised that it may not be in stock at your requested future shipping date. To minimize the chances of this happening please return all outstanding order acknowledgements to your customer service rep as soon as possible and follow-up with us regularly if and when inventory levels become a concern. Out of Stock items usually take between 1-3 weeks to ship complete. Again, please feel free to contact us at sales@parkwayjars.com or call us at (732) 752-3636 x 0 if you have any questions.

 

How are orders processed Q   

 

I placed my order online:

When you place your order online we ask that you verify your order several times to make sure that your order is complete and accurate. As soon as you press submit your order is considered firm and we will go ahead and start processing your order. Web orders will NOT be acknowledged via fax so please notify us ASAP if there is a problem. Otherwise items that are in stock will usually ship within 2-4 days from the day that the order is placed online. This includes all next day requests.

I placed my order via fax or email:

We try to acknowledge all faxed orders within 24 hours of receipt via fax. If you do not receive an acknowledgement within that time frame, please contact our customer service department immediately at sales@parkwayjars.com as there may have been a error in transmission.

Once you receive our Order Acknowledgement please verify it for accuracy. You are the final QC. If the Order Acknowledgement is correct and you agree to the terms, please sign it and fax it back to us at (732) 752-2192 so that we can go ahead and process your order. If the acknowledgement is not correct, or you would like to make and changes, please make any/all necessary changes on the Order Acknowledgment form and fax it back to us. We will then produce a new acknowledgement which incorporates the changes for you to sign. Once again, if everything is correct, please sign it and fax it back to us at (732) 752-2192. All orders are acknowledged with the understanding that you agree to our Terms & Conditions in advance of placing your order. Unless otherwise agreed to in writing our Terms and Conditions superceed all other terms and conditions.

Once we have your signed acknowledgement in house, we will consider the order firm and will being to process it. From that point on any changes or cancellations will be subject to our approval, as there may be charges involved.

Please do not return any items without a RGA#. No cancellations are effective until we issue a Cancellation Number.

 

 What are your lead times Q   

 

Items in stock are usually shipped 2-4 days from the date we receive your online order, or from when we get back a signed approved order acknowledgement form. This includes “NEXT DAY’ requests. Popular Items that are not in stock and lined caps are usually shipped within 1-4 weeks.

 

Do you charge state sales tax Q   

 

If the customer is in NJ or CA and they have a valid tax resale number, we will not charge sales tax, if they submit an ST3 form (NJ) or Tax resale form (CA). Customer pick-ups from firms outside of New Jersey must present a NJ-ST3NR form or they will be charged Sales Tax.

 

Can I pay by business or personal check Q   

 

If you plan on paying for your order by check, a copy of the order acknowledgement and freight cost estimate, if needed, will be sent to you showing the cost of the merchandise, freight, and sales tax, if required and the total prepayment amount required. Upon receipt of your check, your order will be held for 14 business days pending clearance. However, you may pay by money order or cashier’s (bank) check and upon receipt your order will be released immediately.

 

Do you accept credit cards Q   

 

We accept Master Card, Visa, American Express and Discover via our online web store. Credit Card orders can no longer be accepted via fax.

 

Can I establish a credit account Q   

 

If you would like to establish credit terms you will need to complete a credit application. A credit application can be downloaded from our website by clicking here.

Be advised that establishing credit may take at least 2 weeks, depending on how quickly we get responses from your references and credit is not guaranteed. For immediate processing, please submit your order on our online store.

 

Do you ship C.O.D. Q   

 

No, Parkway does not ship on a C.O.D. basis.

 

I would like to request some samples Q   

 

Samples and partial cases are available for a nominal fee from our website. To request samples, simply choose "Samples" from the order size option on any of our product pages. Our website has the pictures, descriptions and measurements of all of the items that we sell however if you still feel that you need some help in selecting a particular size, please feel free to call customer service at (732) 752-3636 and we will be more than happy to assist you.

 

How can I Place an Order Q   

 

Via Online:

We strive to make ordering from our website as simple and smooth as possible. Simply navigate to explore the products we offer, add them to your shopping cart, and go through our express checkout.

Via Fax or Email:

You must send us the order in via email at sales@parkwayjars.com or fax us at (732) 752-2192.

The order must include a Purchase Order Number, a Bill To address and a Physical Ship To address (no PO Boxes). It must state “FOB FACTORY”; payment terms, and give us firm shipping instructions (Truck, UPS or your pick-up. Charges prepaid or collect or Third Party). It must state whether to ship A.S.A.P. or at a specific future date (please note that we will not hold stock for future shipping dates. An item in stock now may be out of stock at a future date). It must include Item description (style, size, material, and color), the total number of pieces based on full box count (otherwise we will always round up to the next whole number of boxes). Any special markings on paperwork or boxes is limited to small numbers due to lack of space. If shipping UPS collect or fed express we need the specific type of shipping method, Account number if it is collect or third party, if 3rd party we need an address to where the bill gets sent. On Carrier 3rd party we need the address the freight bill gets sent to. 

 

I want to pick-up my order. Are there any special procedures I must follow Q 

 

On Customer pickups, we need the telephone number and name we should call when order is ready for pickup. When we advise you that the order is ready for pick-up, you must call our shipping department 24 hours in advance at (732) 752-3636 ext. 129. When calling, you will get a recording, Leave your company name, your PO number, Parkway’s order number (found on your order acknowledgement), and the time you are going to be picking up (this must be between 12:30 and 5:00pm and you must give us at least 24 hours notice). As there is no receptionist in our shipping department, we will call you only if there is a problem, otherwise, provided you have given us enough advance notice, just show up at the time you specified.